Online Consultation - Requirements

Thanks for booking your online consultation.  


In advance of our appointment, along with the questionnaire, please please email to or WhatsApp the below photos and video footage.  Feel free to send in any other photos or video you think relevant, ie how they get up, how they sit or lay down if it looks strange or different.

Required Photographs (3 in total)

Still photos of your dog standing and looking forward (without assistance) from both sides and from above, as shown in the diagrams below.  

Required Videos

Examples are shown further below.

  • Left side

  • Right side

  • Coming towards camera

  • Walking away from camera

  • Sit to stand - left side

  • Sit to stand - right side

Video Tips

  • Two people are required.  One to video and the other holding the lead and dog

  • Use your phone or tablet

  • Use the landscape setting

  • Keep the videos to around 30 seconds

  • Keep the phone/tablet steady

  • Ensure you are in a well-lit area – avoid shady spots

  • Avoid busy areas where your dog is distracted.  Perhaps your back garden or a quiet field

  • Avoid footage of your dog in long grass or anything that will block the view of their paws 

  • Choose flat ground – if you notice your dog struggles on some surfaces (ie tarmac, stones) but better on others (ie grass), please film both surfaces so we can compare

  • Video from around 4 meters back - or slightly closer if you're dog is small breed

  • Please ensure you are filming the whole of the dog – not cutting off their feet or heads

  • When filming the dog walking away from you, ensure we can see the whole/top of the dog's back, ie not too low down

Dog Tips

  • Suggest filming after you have walked your dog for a few minutes – so they’re not overly excited

  • Keep your dog on a LOOSE lead and collar 

    • If you use a harness, please remove for the purpose of videoing 

  • Avoid your dog jumping up

  • Avoid your dog looking up at you – ideally looking forward 

  • Please have your dog at walk and trot pace.

Examples of Video Footage Required

Right Hand Side

Left Hand Side

Towards Camera

Away from Camera

 Sit to Stand - Please film left & right sides